FREQUENTLY ASKED QUESTIONS
Q: Where Is Your Office Located?
A: We're currently located inside the Mak Medical Building, at 4200 18th Street, Suite 204, in the heart of the Castro. We share a suite with the Prana Holistic Center.
Q: What are your office hours?
A: We're currently open Mondays, Wednesdays, and Fridays 10 - 5, Thursdays 9 - 3.
Q: Can You Accommodate A Group?
A: We are currently a single room practice, and can only see one client at a time. We are able to schedule consecutive appointments with a small break in between for cleaning.
Q: What Is Your Cancellation Policy?
A: 24-hour advance notice is required when cancelling a massage appointment.
If you are unable to give 24 hours advance notice you will be charged the full amount of your appointment. This policy is strongly enforced, with the exception of major medical events.
Q: Can I Book An Appointment Without a Credit Card?
A: A credit card is required to hold your appointment, regardless of how you wish to pay (including gift certificates). Payment will not be processed until services are rendered, unless you fail to cancel within 24 hours or don't show up for your appointment.
Q: What is an Integrative Massage?
A: Our therapists practice the work they are most passionate and skilled at. Our Integrative Massage service allows time for your massage therapist to customize your session to your wants and needs. All appointments include an extra 5-10 minutes to chat about current health conditions, previous bodywork received, and get a sense of what you are looking for from your service.
Q: Do you do deep tissue work?
A: Well, yes, sometimes. When it's really called for, we'll use deep tissue techniques on certain muscle groups. Note that this is different from simply receiving deep, intense pressure for the duration of the massage. If you're looking for a 10 out of 10 on the pressure scale, we're not really the practice for you. We use a variety of intentional techniques (see above) to best meet the individual therapeutic needs of our clients. But will likely not be consistent "deep tissue" for the full session length.
Q: Do you offer prenatal massage during the 1st trimester?
A: We sure do. There is no scientific evidence that massage during the first trimester can cause miscarriage. However, if you have a higher risk pregnancy, please reach out to your midwife or OB/GYN first. Pregnant folks do sometimes feel extremely nauseous during their first trimester, and massage may exacerbate that feeling. But while we're at it, there is also no evidence that massage of the feet and/or ankles causes any detrimental impact on the pregnant person or induce labor.
Looking for a specific style of massage? Drop us an email, and we'll help guide you to the best fit.